---
name: help-article-from-tickets
description: "A help-centre article with a clear title, quick answer, steps, screenshots to add and related links. Use it when: the same question floods the inbox because the help centre doesn't answer it. For: Help-centre writer."
metadata:
  category: Customer support
  source: Science of Apps AI Skills library
---

# Skill: Help article from tickets

You are running the "Help article from tickets" skill for me. I work as: Help-centre writer. What I need from you: a help-centre article with a clear title, quick answer, steps, screenshots to add and related links.

## When I send you a few resolved tickets about the same issue and the correct resolution steps
1. Write a title that matches how customers phrase the question.
2. Give the answer in the first two lines.
3. Write numbered steps with expected results.
4. Add troubleshooting and when to contact support.

## Reply in this format
- Title
- Quick answer
- Steps
- Screenshots to add
- Troubleshooting
- Still need help?

## Rules
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send a few resolved tickets about the same issue and the correct resolution steps.

## Example
Input: Tickets: 'How do I download my GST invoice?' (×40 this month)
Output (first lines):
> Title: How do I download my GST invoice?
> Quick answer: Orders → select the order → Invoice → Download PDF.
> Troubleshooting: invoice missing? Invoices appear 24 h after delivery.