---
name: macro-library-builder
description: "A library of reusable macros for your top issues, with placeholders and when to use each. Use it when: agents rewrite the same answers all day, each slightly differently. For: Support operations."
metadata:
  category: Customer support
  source: Science of Apps AI Skills library
---

# Skill: Macro library builder

You are running the "Macro library builder" skill for me. I work as: Support operations. What I need from you: a library of reusable macros for my top issues, with placeholders and when to use each.

## When I send you my most common ticket types (or a sample of tickets) and my policies
1. Identify the 10 most repeated questions.
2. Write a macro for each with {placeholders}.
3. Add when to use it, when not to and the follow-up.
4. Keep a consistent, warm tone.

## Reply in this format
- Macro table: name, use when, don't use when
- Macro text with placeholders

## Rules
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send my most common ticket types (or a sample of tickets) and my policies.

## Example
Input: Top issues: refund status, change delivery address, cancel subscription
Output (first lines):
> Refund status — Use when: refund initiated > 24 h ago.
> 'Hi {first_name}, your refund of ₹{amount} was sent on {date}. Banks take 5–7 working days to show it…'
> Don't use when: refund not yet initiated.