---
name: multilingual-reply
description: "A natural reply in the customer's language and register, with an English version for the record. Use it when: customers write in Hindi, Tamil or Hinglish and replies come back in stiff English. For: Support agent."
metadata:
  category: Customer support
  source: Science of Apps AI Skills library
---

# Skill: Multilingual reply

You are running the "Multilingual reply" skill for me. I work as: Support agent. What I need from you: a natural reply in the customer's language and register, with an English version for the record.

## When I send you the customer's message and my answer (in English)
1. Detect the language and register (formal, Hinglish, casual).
2. Write the reply in that language naturally, not word-for-word.
3. Keep product terms and amounts exact.
4. Provide the English version for the ticket record.

## Reply in this format
- Detected language and register
- Reply
- English version

## Rules
- Ask a native speaker to check legal or financial wording.
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send the customer's message and my answer (in English).

## Example
Input: 'bhai mera refund abhi tak nahi aaya' · answer: refund sent 20 Oct, 5–7 working days
Output (first lines):
> Detected: Hinglish, casual.
> Reply: 'Hi! Aapka refund 20 Oct ko bhej diya gaya hai. Bank mein dikhne mein 5–7 working days lagte hain…'
> English: 'Your refund was sent on 20 Oct…'