---
name: renewal-risk-plan
description: "A risk score, the signals behind it and a 30-day save plan for the account. Use it when: renewals are lost to silent churn signals nobody acted on. For: Account manager / customer success."
metadata:
  category: Sales
  source: Science of Apps AI Skills library
---

# Skill: Renewal risk plan

You are running the "Renewal risk plan" skill for me. I work as: Account manager / customer success. What I need from you: a risk score, the signals behind it and a 30-day save plan for the account.

## When I send you the account's usage trend, support tickets, NPS or feedback, contacts and renewal date
1. List churn signals and positive signals from the data.
2. Rate risk (low, medium, high) with reasons.
3. Write a 30-day plan with actions, owners and dates.
4. Draft the first outreach to the executive sponsor.

## Reply in this format
- Risk rating and reasons
- Signals table
- 30-day plan
- Sponsor email

## Rules
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send the account's usage trend, support tickets, NPS or feedback, contacts and renewal date.

## Example
Input: Renewal in 45 days, logins down 40% in 3 months, champion left, 2 open P2 tickets
Output (first lines):
> Risk: High — champion left and usage down 40%.
> Day 1–7: find the new owner; close both P2 tickets.
> Sponsor email: 'A quick review of what your team got from us this year'.