Free Sales, Customer Success & Support certifications
Win customers, keep them and help them succeed. 24 free tests from beginner to advanced, every question based on a published source, with a verifiable certificate you can add to LinkedIn.
Founder, Science of AppsWhat are the best free Sales & support certifications?
Science of Apps has 24 free Sales, Customer Success & Support certifications and skill tests: win customers, keep them and help them succeed. 10 beginner, 12 intermediate, 2 advanced — each a timed online test of original scenarios based on published standards, graded instantly, with a verifiable, LinkedIn-ready certificate.
Beginner Sales & support certifications
No experience needed: fundamentals and clear reasoning.
- 10 questions · 10 minSOA-SALF
Sales Fundamentals Certification
Tests sales basics — the sales process, prospecting, discovery, presenting value, handling objections, closing, follow-up and building trust.
Difficulty: BeginnerFor Sales representative, Account executive, Business development repTake the 10-minute test → - 10 questions · 10 minSOA-SDR
B2B Sales Development Representative Certification
Tests the SDR role — ICP and targeting, multichannel prospecting, cold email and calls, personalisation, qualification, booking meetings, handoff to AEs and SDR metrics.
Difficulty: BeginnerFor Sales development representative, Business development representative, Inside sales repTake the 10-minute test → - 10 questions · 10 minSOA-SPRO
Sales Prospecting and Outreach Certification
Tests prospecting — building target lists, research, triggers and timing, writing outreach, cadences, social selling, deliverability and compliance.
Difficulty: BeginnerFor SDR, Account executive, FounderTake the 10-minute test → - 10 questions · 10 minSOA-CONB
Customer Onboarding Certification
Tests customer onboarding — kickoff, goals and success criteria, implementation plans, training, time to first value, handoffs and measuring onboarding success.
Difficulty: BeginnerFor Onboarding specialist, Implementation consultant, Customer success managerTake the 10-minute test → - 10 questions · 10 minSOA-CRMF
CRM Fundamentals Certification
Tests CRM basics — contacts, accounts and opportunities, pipeline stages, data hygiene, activity logging, automation, reporting and using CRMs like Salesforce and HubSpot well.
Difficulty: BeginnerFor Sales rep, Marketing coordinator, CRM administratorTake the 10-minute test → - 10 questions · 10 minSOA-CSE
Customer Support Excellence Certification
Tests great customer support — empathy and active listening, clear writing, first contact resolution, tone, SLAs, escalation, CSAT and support metrics.
Difficulty: BeginnerFor Customer support agent, Customer service representative, Support team leadTake the 10-minute test → - 10 questions · 10 minSOA-CRDE
Complaint Resolution and De-escalation Certification
Tests handling complaints and de-escalating tense situations — calm language, empathy, apology, owning the problem, offering options, boundaries and follow-up.
Difficulty: BeginnerFor Customer service agent, Retail associate, Front desk staffTake the 10-minute test → - 10 questions · 10 minSOA-HDTM
Help Desk and Ticket Management Certification
Tests help desk operations — ticket triage and prioritisation, categories, SLAs, queues, macros, escalation tiers, knowledge reuse and metrics like backlog and resolution time.
Difficulty: BeginnerFor Help desk analyst, Support agent, IT support technicianTake the 10-minute test → - 10 questions · 10 minSOA-KBSD
Knowledge Base and Support Documentation Certification
Tests writing and managing help content — choosing topics from ticket data, writing scannable articles, structure, findability, maintenance and measuring self-service.
Difficulty: BeginnerFor Support specialist, Technical writer, Knowledge managerTake the 10-minute test → - 10 questions · 10 minSOA-CALL
Call Center Skills Test
Tests call centre agent skills — professional call handling, active listening, de-escalation and first-contact resolution, and the key contact centre metrics, systems and compliance basics agents work with every day.
Difficulty: BeginnerFor Call centre agent, Customer service representative, Contact centre traineeTake the 10-minute test →
Intermediate Sales & support certifications
Assumes hands-on experience in the role.
- 15 questions · 15 minSOA-CONS
Consultative Selling Certification
Tests consultative selling — diagnosing problems, SPIN-style questioning, quantifying business impact, co-creating solutions, insight-led conversations and acting as a trusted advisor.
Difficulty: IntermediateFor Account executive, Solutions consultant, Sales engineerTake the 15-minute test → - 15 questions · 15 minSOA-LQDC
Lead Qualification and Discovery Calls Certification
Tests qualification and discovery — BANT and MEDDICC, identifying the economic buyer and decision process, pain and impact, disqualifying early and structuring great discovery calls.
Difficulty: IntermediateFor Account executive, SDR, Sales managerTake the 15-minute test → - 15 questions · 15 minSOA-NOH
Negotiation and Objection Handling Certification
Tests sales negotiation and objection handling — BATNA and ZOPA, anchoring, trading concessions, price objections, procurement, multi-stakeholder deals and closing professionally.
Difficulty: IntermediateFor Account executive, Sales manager, Enterprise sellerTake the 15-minute test → - 15 questions · 15 minSOA-ACCM
Account Management Certification
Tests account management — account plans, relationship mapping, QBRs, identifying expansion, renewals, managing risk and growing long-term value with key customers.
Difficulty: IntermediateFor Account manager, Key account manager, Customer success managerTake the 15-minute test → - 15 questions · 15 minSOA-CSM
Customer Success Management Certification
Tests customer success — onboarding to value, health scores, adoption, success plans, QBRs, renewals and expansion, segmentation and scaling CS.
Difficulty: IntermediateFor Customer success manager, Account manager, CS operations specialistTake the 15-minute test → - 15 questions · 15 minSOA-CRCP
Customer Retention and Churn Prevention Certification
Tests retention — churn types and rates, early warning signals, health scoring, save plays, cancellation feedback, involuntary churn and measuring retention.
Difficulty: IntermediateFor Customer success manager, Retention specialist, Account managerTake the 15-minute test → - 15 questions · 15 minSOA-SPM
Sales Pipeline Management Certification
Tests pipeline management — stages and exit criteria, coverage, velocity, conversion rates, deal inspection, forecasting categories and cleaning stale deals.
Difficulty: IntermediateFor Sales manager, Account executive, RevOps analystTake the 15-minute test → - 15 questions · 15 minSOA-RVOP
Revenue Operations Fundamentals Certification
Tests RevOps — aligning marketing, sales and customer success, the revenue funnel, lead routing, data and tooling, metrics like CAC, LTV and NRR, and forecasting.
Difficulty: IntermediateFor RevOps manager, Sales operations analyst, Marketing operations managerTake the 15-minute test → - 15 questions · 15 minSOA-CXM
Customer Experience (CX) Management Certification
Tests CX management — journey mapping, voice of the customer, NPS, CSAT and CES, closing the loop, root-cause analysis and building a customer-centric culture.
Difficulty: IntermediateFor CX manager, Customer insights analyst, Service designerTake the 15-minute test → - 15 questions · 15 minSOA-AICS
AI-Assisted Customer Service Certification
Tests running AI in customer service — AI agents and chatbots, agent-assist, grounding in knowledge, escalation design, quality monitoring, privacy and measuring outcomes.
Difficulty: IntermediateFor Support operations manager, Customer service manager, CX leaderTake the 15-minute test → - 15 questions · 15 minSOA-CCQA
Call Center Quality Assurance Certification
Tests contact centre quality assurance — designing QA scorecards and monitoring programmes, calibration and fair evaluation, and using QA data, speech analytics and coaching to improve customer experience and compliance.
Difficulty: IntermediateFor Call centre QA analyst, Quality assurance specialist, Contact centre team leaderTake the 15-minute test → - 15 questions · 15 minSOA-WFM
Workforce Management (WFM) Certification
Tests contact centre workforce management — forecasting contact volumes and workload, calculating staffing with Erlang C, shrinkage and occupancy, building schedules, and managing adherence and intraday performance.
Difficulty: IntermediateFor Workforce management analyst, WFM planner or scheduler, Real-time analystTake the 15-minute test →
Advanced Sales & support certifications
Assumes years in the role or deep specialist knowledge.
- 20 questions · 20 minSOA-ENTS
Enterprise Sales Fundamentals Certification
Tests enterprise selling — complex buying committees, long cycles, business cases, security and legal reviews, procurement, mutual action plans and forecasting large deals.
Difficulty: AdvancedFor Enterprise account executive, Strategic account manager, Sales directorTake the 20-minute test → - 20 questions · 20 minSOA-SFA
Salesforce Administrator Certification Practice
Practice questions for the Salesforce Administrator exam — org setup and user management, objects, fields and data management, security and the sharing model, and automation with Flow, reports and dashboards.
Difficulty: AdvancedFor Salesforce Administrator candidate, Salesforce admin, CRM analystTake the 20-minute test →
More free certification categories
- AI & GenAI36 tests
- Software & web dev33 tests
- Data & BI28 tests
- Marketing, SEO & AEO39 tests
- UX/UI & design42 tests
- Product & project35 tests
- Security, cloud & DevOps50 tests
- HR & people14 tests
- Finance & operations69 tests
- Communication & leadership30 tests
- Languages60 tests
- Healthcare, education & more64 tests
- Test prep & academics31 tests
- Language exam prep15 tests
- Office & productivity13 tests
- Engineering & safety30 tests
- Hospitality & retail8 tests
Frequently asked questions
What are the best free Sales & support certifications in 2026?
Science of Apps offers 24 free Sales, Customer Success & Support certifications and skill tests, including Sales Fundamentals Certification, Consultative Selling Certification, B2B Sales Development Representative Certification, Lead Qualification and Discovery Calls Certification, Sales Prospecting and Outreach Certification, Negotiation and Objection Handling Certification. Each is a timed online test of original scenarios based on published standards, graded instantly, with a founder-signed certificate and a credential ID employers can verify.
Which Sales & support certification should I take first?
Start with a Beginner test such as Sales Fundamentals Certification, B2B Sales Development Representative Certification, Sales Prospecting and Outreach Certification, then move to Intermediate and Advanced ones such as Enterprise Sales Fundamentals Certification, Salesforce Administrator Certification Practice. Every test page shows its difficulty, the skills it covers and a sample question.
Are these Sales & support certifications really free?
Yes. Taking a test, receiving the certificate as a PDF and by email, adding it to LinkedIn and having it verified are all free — no course, payment or sign-up.
How long does each Sales & support test take?
Quick skill tests are 10, 15 or 20 questions (Beginner, Intermediate or Advanced) at a minute each; full role certifications are 20 scenarios in 30 minutes. Every answer is explained with its source when you finish, and a retake draws questions you haven't seen.
How much do Science of Apps certifications cost?
Nothing. There is no fee to take a test, to receive the certificate, to have it emailed or to verify it, and no sign-up.
How are the tests graded?
On our server, not in your browser. The answers never reach the page until you submit, so a certificate can only be earned by passing. Each certificate gets a unique credential ID stored by Science of Apps.
What happens if I don't pass?
You see your score for each area and every question with the correct answer and why, with the published source behind it. You can retake after 30 minutes, and the retake draws questions you haven't seen yet.
Do the certificates expire?
No. Every certificate is dated, so it always shows when you passed. Retake a test any time for a newer date or a higher score.
Can I add the certificate to LinkedIn?
Yes. After you pass, Add to LinkedIn opens the Licenses & certifications form with the certificate name, Science of Apps as the issuer, the issue date, your credential ID and the verification link filled in. You can also download it as a PDF or PNG, and it's emailed to you as a PDF.
How can an employer verify my certificate?
Every certificate has a credential ID and a QR code. Scanning it, or entering the ID at scienceofapps.com/certification/verify/, shows the holder's name, the certification, the score and the issue date from our records.
Are these accredited qualifications?
No. They are Science of Apps' own assessments of applied skill. They aren't issued by a university or standards body, and they work best alongside a portfolio that shows the skills in real work.