Survey analysis
ProblemHundreds of open-text survey answers go unread, and only the scores get reported.
NPS survey, 340 answers to 'What's the main reason for your score?'
Slow delivery — 92 (27%) · 'Third late order this month'
Detractors mention delivery 3× more than promoters.
Action: show a realistic ETA at checkout, not the best case.
Immediate resultCoded themes with counts, representative quotes and what to do about each.


