Refund & Cancellation Policy

1. All sales are final

Because plans and add-ons are digital and are delivered immediately, all purchases are final and non-refundable. We do not offer refunds, cancellations or exchanges for change of mind, for not using or downloading what you bought, for not passing or not liking a test, for buying the wrong plan, or because a certificate was not accepted by an employer or institution. Plans are one-time payments: nothing renews, so there is no subscription to cancel.

2. When we refund you

• you were charged more than once for the same order, or charged for an order that failed;
• we could not deliver what you paid for (see our delivery policy); or
• a refund is required by law that cannot be excluded by contract.

We may also cancel and fully refund an order if its price was clearly wrong because of a technical or typing error, or if we cancel a paid order we reasonably suspect is fraudulent before delivering it.

3. How to ask for a refund

Contact us through the contact form within 30 days of the payment, with the order ID from your receipt email. We refund the affected amount to your original payment method. Refunds for Indian payments are processed through Razorpay and usually reach you within 5–7 working days; refunds for international payments are also processed through Razorpay and follow your card issuer’s timelines. We do not refund currency conversion or bank fees charged by third parties.

4. Buyers in the EU, EEA, UK and similar countries

Consumer law in these countries normally gives you 14 days to cancel an online purchase. For digital content, that right ends once delivery begins with your consent. By completing your purchase you ask us to deliver your plan immediately and acknowledge that you lose your right to cancel once it is delivered. Nothing in this policy removes any other consumer right you have under the law of your country of residence that cannot be waived.

5. Chargebacks and disputes

If something is wrong with your order, please contact us first so we can fix it. If you open a chargeback or payment dispute for a purchase that was delivered as described, we will provide the payment provider with evidence of the purchase and delivery, and we may suspend access to that plan and its certificates while the dispute is open, and revoke them if the payment is reversed.

6. More

The full rules are in our terms of service; if this page and the terms ever differ, the terms apply. See also our shipping & delivery policy and privacy policy.