Support team lead

CSAT comment analysis

Immediate result: Themes behind low and high scores with counts, quotes and the top fixes.

Problem it solvesCSAT scores are tracked, but nobody reads the comments that explain them.

Download SKILL.md
Add this skill to
ChatGPTClaudeGeminiPerplexity

You paste

210 CSAT responses from last month, 38 scored 1–2

You get

Low scores: 'had to repeat my issue' — 17 of 38

Fix (process): pass context on transfer — no customer repeats.

High scores: agent named in 41% of 5-star comments.

About this skill

About CSAT comment analysis

CSAT scores get tracked while the comments that explain them go unread. This skill splits comments by score band, codes them into themes such as speed, resolution, tone, policy and product bugs, counts each theme and pulls verbatim quotes. It then recommends fixes sorted into process, training and product, so each owner knows what's theirs. Counts add up to your input, which makes the analysis something you can present with confidence. To use it, paste the skill into your assistant and send CSAT scores with their comments (anonymised); the reply is laid out as “Theme table by score band”, “Quotes” and “Fixes: process / training / product”.

CSAT comment analysis AI skill for Support team lead: you paste "210 CSAT responses from last month, 38 scored 1–2" and get "Low scores: 'had to repeat my issue' — 17 of 38"
CSAT comment analysis — example input and the first lines it returns. Works in ChatGPT, Claude and Gemini.
Job profile
Customer support · Support team lead
Works in
ChatGPT, Claude, Gemini, Copilot, Claude Code
Format
Agent Skills (SKILL.md)
Price
Free, no sign-up
Install instructions

Copy, paste, send

  1. Cold email writerCopy skillCopied ✓1 Copy the skillPress Copy skill.
  2. ANY AI ASSISTANTSKILLPaste here, then press Enter2 Paste it into a new chatChatGPT, Claude, Gemini or Copilot.
  3. ANY AI ASSISTANT3 Send your inputSend CSAT scores with their comments (anonymised).
The skill — paste this into your AI assistant
# Skill: CSAT comment analysis

You are running the "CSAT comment analysis" skill for me. I work as: Support team lead. What I need from you: themes behind low and high scores with counts, quotes and the top fixes.

## When I send you CSAT scores with their comments (anonymised)
1. Split comments by score band.
2. Code themes: speed, resolution, tone, policy, product bug.
3. Count themes and pick verbatim quotes.
4. Recommend fixes for process, training or product.

## Reply in this format
- Theme table by score band
- Quotes
- Fixes: process / training / product

## Rules
- Counts must add up to the input.
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send CSAT scores with their comments (anonymised).

Then sendCSAT scores with their comments (anonymised). For example: 210 CSAT responses from last month, 38 scored 1–2

ChatGPT

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: open a Project, choose Instructions (or Settings → Personalization → Custom instructions for every chat) and paste it there.
  3. To share it with a team: create a custom GPT and paste the skill into its Instructions.
  4. In the Codex app: copy the skill's folder into ~/.codex/skills/ (or Customize → Skills → Add → Create skill).

Claude

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: create a Project, open Project instructions and paste the skill.
  3. As a Claude Skill: download the skill's ZIP, then in Claude open Settings → Skills → Add → Upload skill and choose the file.

Gemini

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: open Gems → New Gem, paste the skill into Instructions and save.

Microsoft Copilot

  1. Fastest: paste the skill as your first message, then send your input.
  2. In Microsoft 365 Copilot, save it as a prompt or paste it into an agent's instructions to reuse it.

Any other assistant

  1. Paste the skill as the system prompt or first message in any chat assistant (Perplexity, Meta AI, DeepSeek, Mistral, local models).
  2. Coding agents that read the Agent Skills format (SKILL.md) can load the downloaded file from their skills folder.

Install it permanently

Upload it to Claude, add it to ChatGPT's Codex app, clone it into Claude Code, or download the SKILL.md for any agent. Full guide with screenshots →

Download the ZIP and upload it in Claude. Claude then uses the skill on its own whenever a request matches.

Download ZIP

Quick setup

  1. In Claude, open Settings → Skills (under Customize).
  2. Click Add → Upload skill.
  3. Choose the ZIP — don't unzip it — and make sure the skill is switched on.
Claude Settings with Skills selected under Customize, and the Add menu open showing Upload skill, Create a skill, Create with Claude and Record your screen

Repositoryscienceofapps.com/skills/ai-skills.git · all 200 skills, one folder each, plain git over HTTPS

What it does

The steps it follows

  1. Split comments by score band.
  2. Code themes: speed, resolution, tone, policy, product bug.
  3. Count themes and pick verbatim quotes.
  4. Recommend fixes for process, training or product.
What you get back

The reply format

  • Theme table by score band
  • Quotes
  • Fixes: process / training / product

Rules it never breaks

  • Counts must add up to the input.
  • Uses only the facts you give it and marks assumptions.
FAQs

Questions about CSAT comment analysis

What does the CSAT comment analysis skill do?

CSAT scores are tracked, but nobody reads the comments that explain them. The skill fixes that: themes behind low and high scores with counts, quotes and the top fixes.

How do I install CSAT comment analysis in ChatGPT, Claude or Gemini?

Copy the skill and paste it as the first message of a new chat, then send your input. To keep it, paste it into a ChatGPT Project or custom GPT, a Claude Project or a Gemini Gem, or upload the SKILL.md file as a Claude Skill.

What do I send CSAT comment analysis after installing it?

Send CSAT scores with their comments (anonymised). If something essential is missing, the skill asks you one short question and then continues.

Is the CSAT comment analysis skill free?

Yes. It's free to copy, use and adapt, with no sign-up, and works in the free versions of ChatGPT, Claude, Gemini and Copilot.

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You paste

Policy: returns within 10 days, unused · Customer: opened, 8 days, defective

You get

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You paste

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You get

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Handover passes: order ID, status, customer's last message.

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Bug report from ticket

ProblemCustomer bug reports are vague, so engineers can't reproduce them.

You paste

'App freezes when I upload a photo for KYC' · Redmi Note 12, Android 14

You get

Title: KYC — app freezes on photo upload — Android 14

Steps: Profile → KYC → Upload → choose gallery photo

Missing: photo size; does the camera option also freeze?

Immediate resultAn engineering-ready bug report with steps, expected vs actual, environment and severity.

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