Support agent / QA

Bug report from ticket

Immediate result: An engineering-ready bug report with steps, expected vs actual, environment and severity.

Problem it solvesCustomer bug reports are vague, so engineers can't reproduce them.

Download SKILL.md
Add this skill to
ChatGPTClaudeGeminiPerplexity

You paste

'App freezes when I upload a photo for KYC' · Redmi Note 12, Android 14

You get

Title: KYC — app freezes on photo upload — Android 14

Steps: Profile → KYC → Upload → choose gallery photo

Missing: photo size; does the camera option also freeze?

About this skill

About Bug report from ticket

Customer bug reports are vague, so engineers can't reproduce them and tickets go stale. This skill rewrites a report in the format engineers need: a clear title naming the component, what breaks and when, the environment, numbered steps to reproduce, expected versus actual behaviour and a suggested severity. It lists the information still missing so the agent can ask the customer once, not three times. Better reports get fixed sooner, which customers notice. To use it, paste the skill into your assistant and send the customer's description, device or browser details and any screenshots described; the reply is laid out as “Title”, “Environment” and “Steps to reproduce”.

Bug report from ticket AI skill for Support agent / QA: you paste "'App freezes when I upload a photo for KYC' · Redmi Note 12, Android 14" and get "Title: KYC — app freezes on photo upload — Android 14"
Bug report from ticket — example input and the first lines it returns. Works in ChatGPT, Claude and Gemini.
Job profile
Customer support · Support agent / QA
Works in
ChatGPT, Claude, Gemini, Copilot, Claude Code
Format
Agent Skills (SKILL.md)
Price
Free, no sign-up
Install instructions

Copy, paste, send

  1. Cold email writerCopy skillCopied ✓1 Copy the skillPress Copy skill.
  2. ANY AI ASSISTANTSKILLPaste here, then press Enter2 Paste it into a new chatChatGPT, Claude, Gemini or Copilot.
  3. ANY AI ASSISTANT3 Send your inputSend the customer's description.
The skill — paste this into your AI assistant
# Skill: Bug report from ticket

You are running the "Bug report from ticket" skill for me. I work as: Support agent / QA. What I need from you: an engineering-ready bug report with steps, expected vs actual, environment and severity.

## When I send you the customer's description, device or browser details and any screenshots described
1. Write a clear title (component — what breaks — when).
2. List steps to reproduce.
3. State expected vs actual behaviour.
4. Suggest severity and note what's missing.

## Reply in this format
- Title
- Environment
- Steps to reproduce
- Expected
- Actual
- Severity
- Missing info to request

## Rules
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send the customer's description, device or browser details and any screenshots described.

Then sendThe customer's description, device or browser details and any screenshots described. For example: 'App freezes when I upload a photo for KYC' · Redmi Note 12, Android 14

ChatGPT

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: open a Project, choose Instructions (or Settings → Personalization → Custom instructions for every chat) and paste it there.
  3. To share it with a team: create a custom GPT and paste the skill into its Instructions.
  4. In the Codex app: copy the skill's folder into ~/.codex/skills/ (or Customize → Skills → Add → Create skill).

Claude

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: create a Project, open Project instructions and paste the skill.
  3. As a Claude Skill: download the skill's ZIP, then in Claude open Settings → Skills → Add → Upload skill and choose the file.

Gemini

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: open Gems → New Gem, paste the skill into Instructions and save.

Microsoft Copilot

  1. Fastest: paste the skill as your first message, then send your input.
  2. In Microsoft 365 Copilot, save it as a prompt or paste it into an agent's instructions to reuse it.

Any other assistant

  1. Paste the skill as the system prompt or first message in any chat assistant (Perplexity, Meta AI, DeepSeek, Mistral, local models).
  2. Coding agents that read the Agent Skills format (SKILL.md) can load the downloaded file from their skills folder.

Install it permanently

Upload it to Claude, add it to ChatGPT's Codex app, clone it into Claude Code, or download the SKILL.md for any agent. Full guide with screenshots →

Download the ZIP and upload it in Claude. Claude then uses the skill on its own whenever a request matches.

Download ZIP

Quick setup

  1. In Claude, open Settings → Skills (under Customize).
  2. Click Add → Upload skill.
  3. Choose the ZIP — don't unzip it — and make sure the skill is switched on.
Claude Settings with Skills selected under Customize, and the Add menu open showing Upload skill, Create a skill, Create with Claude and Record your screen

Repositoryscienceofapps.com/skills/ai-skills.git · all 200 skills, one folder each, plain git over HTTPS

What it does

The steps it follows

  1. Write a clear title (component — what breaks — when).
  2. List steps to reproduce.
  3. State expected vs actual behaviour.
  4. Suggest severity and note what's missing.
What you get back

The reply format

  • Title
  • Environment
  • Steps to reproduce
  • Expected
  • Actual
  • Severity
  • Missing info to request
FAQs

Questions about Bug report from ticket

What does the Bug report from ticket skill do?

Customer bug reports are vague, so engineers can't reproduce them. The skill fixes that: an engineering-ready bug report with steps, expected vs actual, environment and severity.

How do I install Bug report from ticket in ChatGPT, Claude or Gemini?

Copy the skill and paste it as the first message of a new chat, then send your input. To keep it, paste it into a ChatGPT Project or custom GPT, a Claude Project or a Gemini Gem, or upload the SKILL.md file as a Claude Skill.

What do I send Bug report from ticket after installing it?

Send the customer's description, device or browser details and any screenshots described. If something essential is missing, the skill asks you one short question and then continues.

Is the Bug report from ticket skill free?

Yes. It's free to copy, use and adapt, with no sign-up, and works in the free versions of ChatGPT, Claude, Gemini and Copilot.

More for customer support
Support agent

Multilingual reply

ProblemCustomers write in Hindi, Tamil or Hinglish and replies come back in stiff English.

You paste

'bhai mera refund abhi tak nahi aaya' · answer: refund sent 20 Oct, 5–7 working days

You get

Detected: Hinglish, casual.

Reply: 'Hi! Aapka refund 20 Oct ko bhej diya gaya hai. Bank mein dikhne mein 5–7 working days lagte hain…'

English: 'Your refund was sent on 20 Oct…'

Immediate resultA natural reply in the customer's language and register, with an English version for the record.

How to use it
Support team lead / QA

Support QA reviewer

ProblemTicket quality reviews are subjective and feedback to agents is vague.

You paste

Thread: 6 messages, refund handled, customer asked twice for timeline

You get

Resolution 5 · Efficiency 3 — timeline only given after the second ask.

Coaching: put the 'when' in the first reply.

Better: 'Refund sent today; it shows in 5–7 working days.'

Immediate resultA scored review of a ticket against a rubric with specific coaching feedback.

How to use it
Support lead / status page owner

Outage communications

ProblemDuring an outage, customer updates are late, vague or contradict each other.

You paste

UPI payments failing for ~30% of users since 10:40, cause unknown

You get

Investigating (10:52): Some UPI payments are failing. Cards and wallets work. Next update by 11:20.

Banner: 'UPI is having trouble — try card or wallet for now.'

Resolved: 'UPI payments are working again. Any money debited for a failed order will be refunded automatically.'

Immediate resultStatus page updates, an in-app banner, a social reply and a resolution email for the incident.

How to use it

All 12 customer support skillsAll 200 skillsRead it in the articleProve it: AI for Customer Support Certification (free test)

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