Support lead / status page owner

Outage communications

Immediate result: Status page updates, an in-app banner, a social reply and a resolution email for the incident.

Problem it solvesDuring an outage, customer updates are late, vague or contradict each other.

Download SKILL.md
Add this skill to
ChatGPTClaudeGeminiPerplexity

You paste

UPI payments failing for ~30% of users since 10:40, cause unknown

You get

Investigating (10:52): Some UPI payments are failing. Cards and wallets work. Next update by 11:20.

Banner: 'UPI is having trouble — try card or wallet for now.'

Resolved: 'UPI payments are working again. Any money debited for a failed order will be refunded automatically.'

About this skill

About Outage communications

During an outage, customer updates tend to be late, vague or contradictory. This skill writes the whole set from what you know: status page updates for investigating, identified, monitoring and resolved, an in-app banner, a social media reply and a resolution email. Each update says when the next one will come, and none guesses at the cause or a fix time. Consistent, honest updates keep trust intact even when the product isn't working. To use it, paste the skill into your assistant and send what's broken, who's affected, since when and what you know so far; the reply opens with “Status page: investigating / identified / monitoring / resolved”.

Outage communications AI skill for Support lead / status page owner: you paste "UPI payments failing for ~30% of users since 10:40, cause unknown" and get "Investigating (10:52): Some UPI payments are failing. Cards and wallets work. Next update by 11:20."
Outage communications — example input and the first lines it returns. Works in ChatGPT, Claude and Gemini.
Job profile
Customer support · Support lead / status page owner
Works in
ChatGPT, Claude, Gemini, Copilot, Claude Code
Format
Agent Skills (SKILL.md)
Price
Free, no sign-up
Install instructions

Copy, paste, send

  1. Cold email writerCopy skillCopied ✓1 Copy the skillPress Copy skill.
  2. ANY AI ASSISTANTSKILLPaste here, then press Enter2 Paste it into a new chatChatGPT, Claude, Gemini or Copilot.
  3. ANY AI ASSISTANT3 Send your inputSend what's broken.
The skill — paste this into your AI assistant
# Skill: Outage communications

You are running the "Outage communications" skill for me. I work as: Support lead / status page owner. What I need from you: status page updates, an in-app banner, a social reply and a resolution email for the incident.

## When I send you what's broken, who's affected, since when and what I know so far
1. Write an initial acknowledgement without speculating on cause.
2. Write update templates with a 'next update by' time.
3. Write a resolution message and a follow-up with what changed.
4. Keep every message consistent and specific.

## Reply in this format
- Status page: investigating / identified / monitoring / resolved
- In-app banner
- Social reply
- Resolution email

## Rules
- Never guess the cause or a fix time; say when the next update comes.
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send what's broken, who's affected, since when and what I know so far.

Then sendWhat's broken, who's affected, since when and what you know so far. For example: UPI payments failing for ~30% of users since 10:40, cause unknown

ChatGPT

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: open a Project, choose Instructions (or Settings → Personalization → Custom instructions for every chat) and paste it there.
  3. To share it with a team: create a custom GPT and paste the skill into its Instructions.
  4. In the Codex app: copy the skill's folder into ~/.codex/skills/ (or Customize → Skills → Add → Create skill).

Claude

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: create a Project, open Project instructions and paste the skill.
  3. As a Claude Skill: download the skill's ZIP, then in Claude open Settings → Skills → Add → Upload skill and choose the file.

Gemini

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: open Gems → New Gem, paste the skill into Instructions and save.

Microsoft Copilot

  1. Fastest: paste the skill as your first message, then send your input.
  2. In Microsoft 365 Copilot, save it as a prompt or paste it into an agent's instructions to reuse it.

Any other assistant

  1. Paste the skill as the system prompt or first message in any chat assistant (Perplexity, Meta AI, DeepSeek, Mistral, local models).
  2. Coding agents that read the Agent Skills format (SKILL.md) can load the downloaded file from their skills folder.

Install it permanently

Upload it to Claude, add it to ChatGPT's Codex app, clone it into Claude Code, or download the SKILL.md for any agent. Full guide with screenshots →

Download the ZIP and upload it in Claude. Claude then uses the skill on its own whenever a request matches.

Download ZIP

Quick setup

  1. In Claude, open Settings → Skills (under Customize).
  2. Click Add → Upload skill.
  3. Choose the ZIP — don't unzip it — and make sure the skill is switched on.
Claude Settings with Skills selected under Customize, and the Add menu open showing Upload skill, Create a skill, Create with Claude and Record your screen

Repositoryscienceofapps.com/skills/ai-skills.git · all 200 skills, one folder each, plain git over HTTPS

What it does

The steps it follows

  1. Write an initial acknowledgement without speculating on cause.
  2. Write update templates with a 'next update by' time.
  3. Write a resolution message and a follow-up with what changed.
  4. Keep every message consistent and specific.
What you get back

The reply format

  • Status page: investigating / identified / monitoring / resolved
  • In-app banner
  • Social reply
  • Resolution email

Rules it never breaks

  • Never guess the cause or a fix time; say when the next update comes.
  • Uses only the facts you give it and marks assumptions.
FAQs

Questions about Outage communications

What does the Outage communications skill do?

During an outage, customer updates are late, vague or contradict each other. The skill fixes that: status page updates, an in-app banner, a social reply and a resolution email for the incident.

How do I install Outage communications in ChatGPT, Claude or Gemini?

Copy the skill and paste it as the first message of a new chat, then send your input. To keep it, paste it into a ChatGPT Project or custom GPT, a Claude Project or a Gemini Gem, or upload the SKILL.md file as a Claude Skill.

What do I send Outage communications after installing it?

Send what's broken, who's affected, since when and what you know so far. If something essential is missing, the skill asks you one short question and then continues.

Is the Outage communications skill free?

Yes. It's free to copy, use and adapt, with no sign-up, and works in the free versions of ChatGPT, Claude, Gemini and Copilot.

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You paste

'Third time my order is late. Useless app.' · policy: ₹100 credit for delays over 30 min

You get

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You paste

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You get

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#12 payment failed, money debited → Payments · P2 · route: payments team · macro: UPI reversal timeline

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You paste

Top issues: refund status, change delivery address, cancel subscription

You get

Refund status — Use when: refund initiated > 24 h ago.

'Hi {first_name}, your refund of ₹{amount} was sent on {date}. Banks take 5–7 working days to show it…'

Don't use when: refund not yet initiated.

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