Top issues: refund status, change delivery address, cancel subscription
You get
Refund status — Use when: refund initiated > 24 h ago.
'Hi {first_name}, your refund of ₹{amount} was sent on {date}. Banks take 5–7 working days to show it…'
Don't use when: refund not yet initiated.
About this skill
About Macro library builder
Support agents rewrite the same answers all day, each a little differently. This skill identifies your ten most repeated questions and writes a reusable macro for each, with placeholders for names, amounts and dates, plus guidance on when to use it, when not to and what to do next. The tone stays warm and consistent across the library. Load the macros into your helpdesk and new agents answer like experienced ones from their first week. To use it, paste the skill into your assistant and send your most common ticket types (or a sample of tickets) and your policies; the reply opens with “Macro table: name, use when, don't use when”.
Macro library builder — example input and the first lines it returns. Works in ChatGPT, Claude and Gemini.
2 Paste it into a new chatChatGPT, Claude, Gemini or Copilot.
3 Send your inputSend your most common ticket types (or a sample of tickets) and your policies.
The skill — paste this into your AI assistant
# Skill: Macro library builder
You are running the "Macro library builder" skill for me. I work as: Support operations. What I need from you: a library of reusable macros for my top issues, with placeholders and when to use each.
## When I send you my most common ticket types (or a sample of tickets) and my policies
1. Identify the 10 most repeated questions.
2. Write a macro for each with {placeholders}.
3. Add when to use it, when not to and the follow-up.
4. Keep a consistent, warm tone.
## Reply in this format
- Macro table: name, use when, don't use when
- Macro text with placeholders
## Rules
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.
Confirm you're ready in one line, then wait for me to send my most common ticket types (or a sample of tickets) and my policies.
Then sendYour most common ticket types (or a sample of tickets) and your policies. For example: Top issues: refund status, change delivery address, cancel subscription
ChatGPT
Fastest: paste the skill as your first message in a new chat, then send your input.
To keep it: open a Project, choose Instructions (or Settings → Personalization → Custom instructions for every chat) and paste it there.
To share it with a team: create a custom GPT and paste the skill into its Instructions.
In the Codex app: copy the skill's folder into ~/.codex/skills/ (or Customize → Skills → Add → Create skill).
Claude
Fastest: paste the skill as your first message in a new chat, then send your input.
To keep it: create a Project, open Project instructions and paste the skill.
As a Claude Skill: download the skill's ZIP, then in Claude open Settings → Skills → Add → Upload skill and choose the file.
Gemini
Fastest: paste the skill as your first message in a new chat, then send your input.
To keep it: open Gems → New Gem, paste the skill into Instructions and save.
Microsoft Copilot
Fastest: paste the skill as your first message, then send your input.
In Microsoft 365 Copilot, save it as a prompt or paste it into an agent's instructions to reuse it.
Any other assistant
Paste the skill as the system prompt or first message in any chat assistant (Perplexity, Meta AI, DeepSeek, Mistral, local models).
Coding agents that read the Agent Skills format (SKILL.md) can load the downloaded file from their skills folder.
Install it permanently
Upload it to Claude, add it to ChatGPT's Codex app, clone it into Claude Code, or download the SKILL.md for any agent. Full guide with screenshots →
Download the ZIP and upload it in Claude. Claude then uses the skill on its own whenever a request matches.
Claude Code: save it as ~/.claude/skills/macro-library-builder/SKILL.md.
Claude apps: use the Claude app tab — it has a ready-made ZIP.
Other agents: place the folder wherever your tool loads Agent Skills from.
Repositoryscienceofapps.com/skills/ai-skills.git · all 200 skills, one folder each, plain git over HTTPS
What it does
The steps it follows
Identify the 10 most repeated questions.
Write a macro for each with {placeholders}.
Add when to use it, when not to and the follow-up.
Keep a consistent, warm tone.
What you get back
The reply format
Macro table: name, use when, don't use when
Macro text with placeholders
FAQs
Questions about Macro library builder
What does the Macro library builder skill do?
Agents rewrite the same answers all day, each slightly differently. The skill fixes that: a library of reusable macros for your top issues, with placeholders and when to use each.
How do I install Macro library builder in ChatGPT, Claude or Gemini?
Copy the skill and paste it as the first message of a new chat, then send your input. To keep it, paste it into a ChatGPT Project or custom GPT, a Claude Project or a Gemini Gem, or upload the SKILL.md file as a Claude Skill.
What do I send Macro library builder after installing it?
Send your most common ticket types (or a sample of tickets) and your policies. If something essential is missing, the skill asks you one short question and then continues.
Is the Macro library builder skill free?
Yes. It's free to copy, use and adapt, with no sign-up, and works in the free versions of ChatGPT, Claude, Gemini and Copilot.
60 research-backed principles in 6 categories — what each one means, why it works on the human brain and how to use it on your own screens. Written by Sushant Singh, founder of Science of Apps, who has scaled consumer apps to lacs of users and spent 10+ years leading product across startups and digital businesses in the US, EU & India.
Free. No card, no paywall — just your email.
Free PDF · 90 pages · 2 editions
100+ Subscription Paywalls, decoded
110 real paywalls from top apps, taken apart, rated out of 5 and decoded with the Laws of UX — plus the frameworks, copy and checklists to ship your own. By Sushant Singh, founder of Science of Apps.
110 paywalls rated
34 Laws of UX
12 frameworks
Which paywall scored 4.8 out of 5, and which scored 2.6? It’s all inside.
