Help-centre writer

Help article from tickets

Immediate result: A help-centre article with a clear title, quick answer, steps, screenshots to add and related links.

Problem it solvesThe same question floods the inbox because the help centre doesn't answer it.

Download SKILL.md
Add this skill to
ChatGPTClaudeGeminiPerplexity

You paste

Tickets: 'How do I download my GST invoice?' (×40 this month)

You get

Title: How do I download my GST invoice?

Quick answer: Orders → select the order → Invoice → Download PDF.

Troubleshooting: invoice missing? Invoices appear 24 h after delivery.

About this skill

About Help article from tickets

When the same question floods the inbox, the help centre usually doesn't answer it. This skill turns a few resolved tickets into a help article: a title phrased the way customers ask, the answer in the first two lines, numbered steps with what the customer should see, notes on where screenshots belong, troubleshooting and when to contact support. Publishing one good article for a top question can noticeably reduce ticket volume on that topic. To use it, paste the skill into your assistant and send a few resolved tickets about the same issue and the correct resolution steps; the reply is laid out as “Title”, “Quick answer” and “Steps”.

Help article from tickets AI skill for Help-centre writer: you paste "Tickets: 'How do I download my GST invoice?' (×40 this month)" and get "Title: How do I download my GST invoice?"
Help article from tickets — example input and the first lines it returns. Works in ChatGPT, Claude and Gemini.
Job profile
Customer support · Help-centre writer
Works in
ChatGPT, Claude, Gemini, Copilot, Claude Code
Format
Agent Skills (SKILL.md)
Price
Free, no sign-up
Install instructions

Copy, paste, send

  1. Cold email writerCopy skillCopied ✓1 Copy the skillPress Copy skill.
  2. ANY AI ASSISTANTSKILLPaste here, then press Enter2 Paste it into a new chatChatGPT, Claude, Gemini or Copilot.
  3. ANY AI ASSISTANT3 Send your inputSend a few resolved tickets about the same issue and the correct resolution steps.
The skill — paste this into your AI assistant
# Skill: Help article from tickets

You are running the "Help article from tickets" skill for me. I work as: Help-centre writer. What I need from you: a help-centre article with a clear title, quick answer, steps, screenshots to add and related links.

## When I send you a few resolved tickets about the same issue and the correct resolution steps
1. Write a title that matches how customers phrase the question.
2. Give the answer in the first two lines.
3. Write numbered steps with expected results.
4. Add troubleshooting and when to contact support.

## Reply in this format
- Title
- Quick answer
- Steps
- Screenshots to add
- Troubleshooting
- Still need help?

## Rules
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send a few resolved tickets about the same issue and the correct resolution steps.

Then sendA few resolved tickets about the same issue and the correct resolution steps. For example: Tickets: 'How do I download my GST invoice?' (×40 this month)

ChatGPT

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: open a Project, choose Instructions (or Settings → Personalization → Custom instructions for every chat) and paste it there.
  3. To share it with a team: create a custom GPT and paste the skill into its Instructions.
  4. In the Codex app: copy the skill's folder into ~/.codex/skills/ (or Customize → Skills → Add → Create skill).

Claude

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: create a Project, open Project instructions and paste the skill.
  3. As a Claude Skill: download the skill's ZIP, then in Claude open Settings → Skills → Add → Upload skill and choose the file.

Gemini

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: open Gems → New Gem, paste the skill into Instructions and save.

Microsoft Copilot

  1. Fastest: paste the skill as your first message, then send your input.
  2. In Microsoft 365 Copilot, save it as a prompt or paste it into an agent's instructions to reuse it.

Any other assistant

  1. Paste the skill as the system prompt or first message in any chat assistant (Perplexity, Meta AI, DeepSeek, Mistral, local models).
  2. Coding agents that read the Agent Skills format (SKILL.md) can load the downloaded file from their skills folder.

Install it permanently

Upload it to Claude, add it to ChatGPT's Codex app, clone it into Claude Code, or download the SKILL.md for any agent. Full guide with screenshots →

Download the ZIP and upload it in Claude. Claude then uses the skill on its own whenever a request matches.

Download ZIP

Quick setup

  1. In Claude, open Settings → Skills (under Customize).
  2. Click Add → Upload skill.
  3. Choose the ZIP — don't unzip it — and make sure the skill is switched on.
Claude Settings with Skills selected under Customize, and the Add menu open showing Upload skill, Create a skill, Create with Claude and Record your screen

Repositoryscienceofapps.com/skills/ai-skills.git · all 200 skills, one folder each, plain git over HTTPS

What it does

The steps it follows

  1. Write a title that matches how customers phrase the question.
  2. Give the answer in the first two lines.
  3. Write numbered steps with expected results.
  4. Add troubleshooting and when to contact support.
What you get back

The reply format

  • Title
  • Quick answer
  • Steps
  • Screenshots to add
  • Troubleshooting
  • Still need help?
FAQs

Questions about Help article from tickets

What does the Help article from tickets skill do?

The same question floods the inbox because the help centre doesn't answer it. The skill fixes that: a help-centre article with a clear title, quick answer, steps, screenshots to add and related links.

How do I install Help article from tickets in ChatGPT, Claude or Gemini?

Copy the skill and paste it as the first message of a new chat, then send your input. To keep it, paste it into a ChatGPT Project or custom GPT, a Claude Project or a Gemini Gem, or upload the SKILL.md file as a Claude Skill.

What do I send Help article from tickets after installing it?

Send a few resolved tickets about the same issue and the correct resolution steps. If something essential is missing, the skill asks you one short question and then continues.

Is the Help article from tickets skill free?

Yes. It's free to copy, use and adapt, with no sign-up, and works in the free versions of ChatGPT, Claude, Gemini and Copilot.

More for customer support
Support agent

Escalation summary

ProblemEscalations bounce back because engineering or managers don't get the full picture.

You paste

Long thread: customer charged twice for the annual plan, 3 agents involved

You get

Summary: double charge on annual plan renewal (₹11,988 × 2) on 18 Oct.

Tried: refund via dashboard failed — 'transaction locked'.

Ask: finance to reverse charge #2 and confirm root cause.

Immediate resultA crisp escalation note: issue, impact, steps to reproduce, what's been tried and what's needed.

How to use it
Support team lead

CSAT comment analysis

ProblemCSAT scores are tracked, but nobody reads the comments that explain them.

You paste

210 CSAT responses from last month, 38 scored 1–2

You get

Low scores: 'had to repeat my issue' — 17 of 38

Fix (process): pass context on transfer — no customer repeats.

High scores: agent named in 41% of 5-star comments.

Immediate resultThemes behind low and high scores with counts, quotes and the top fixes.

How to use it
Support agent

Policy explainer

ProblemCustomers don't understand refund, return or warranty policies, and agents explain them inconsistently.

You paste

Policy: returns within 10 days, unused · Customer: opened, 8 days, defective

You get

Applies: clause 4.2 — defective items can be returned within 10 days even if opened.

Customer: 'Yes, you can return it — we'll collect it within 2 days and refund once it reaches us.'

Needs manager: no.

Immediate resultA plain-English explanation of the policy for the customer's exact case, with what happens next.

How to use it

All 12 customer support skillsAll 200 skillsRead it in the articleProve it: AI for Customer Support Certification (free test)

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