When nobody sorts the queue, urgent tickets wait behind easy ones. This skill assigns each ticket a category from your list, a priority from P1 to P4 based on impact and urgency, a sentiment and churn-risk tag, the team it should go to and a macro if one fits. Anything mentioning safety, legal action, fraud or a data breach is automatically treated as P1 and flagged for a person. Run it on the morning backlog and your team starts the day on the tickets that matter most. To use it, paste the skill into your assistant and send a batch of ticket subjects and first messages (anonymised) and your category list.
Ticket triage — example input and the first lines it returns. Works in ChatGPT, Claude and Gemini.
2 Paste it into a new chatChatGPT, Claude, Gemini or Copilot.
3 Send your inputSend a batch of ticket subjects and first messages (anonymised) and your category list.
The skill — paste this into your AI assistant
# Skill: Ticket triage
You are running the "Ticket triage" skill for me. I work as: Support lead / support ops. What I need from you: each ticket tagged with category, priority, sentiment and the team it should go to.
## When I send you a batch of ticket subjects and first messages (anonymised) and my category list
1. Assign each ticket a category from your list.
2. Set priority P1–P4 using impact and urgency.
3. Tag sentiment and churn risk.
4. Route to a team and suggest a macro if one fits.
## Reply in this format
- Triage table: ticket, category, priority, sentiment, route, macro
- Tickets needing a human now
## Rules
- Anything mentioning safety, legal action, fraud or data breach is P1 and goes to a human.
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.
Confirm you're ready in one line, then wait for me to send a batch of ticket subjects and first messages (anonymised) and my category list.
Then sendA batch of ticket subjects and first messages (anonymised) and your category list. For example: 25 tickets: payment failed, delivery late, 'I'll report you to consumer court', password reset…
ChatGPT
Fastest: paste the skill as your first message in a new chat, then send your input.
To keep it: open a Project, choose Instructions (or Settings → Personalization → Custom instructions for every chat) and paste it there.
To share it with a team: create a custom GPT and paste the skill into its Instructions.
In the Codex app: copy the skill's folder into ~/.codex/skills/ (or Customize → Skills → Add → Create skill).
Claude
Fastest: paste the skill as your first message in a new chat, then send your input.
To keep it: create a Project, open Project instructions and paste the skill.
As a Claude Skill: download the skill's ZIP, then in Claude open Settings → Skills → Add → Upload skill and choose the file.
Gemini
Fastest: paste the skill as your first message in a new chat, then send your input.
To keep it: open Gems → New Gem, paste the skill into Instructions and save.
Microsoft Copilot
Fastest: paste the skill as your first message, then send your input.
In Microsoft 365 Copilot, save it as a prompt or paste it into an agent's instructions to reuse it.
Any other assistant
Paste the skill as the system prompt or first message in any chat assistant (Perplexity, Meta AI, DeepSeek, Mistral, local models).
Coding agents that read the Agent Skills format (SKILL.md) can load the downloaded file from their skills folder.
Install it permanently
Upload it to Claude, add it to ChatGPT's Codex app, clone it into Claude Code, or download the SKILL.md for any agent. Full guide with screenshots →
Download the ZIP and upload it in Claude. Claude then uses the skill on its own whenever a request matches.
Anything mentioning safety, legal action, fraud or data breach is P1 and goes to a human.
Uses only the facts you give it and marks assumptions.
FAQs
Questions about Ticket triage
What does the Ticket triage skill do?
Urgent tickets wait behind easy ones because nobody sorts the queue. The skill fixes that: each ticket tagged with category, priority, sentiment and the team it should go to.
How do I install Ticket triage in ChatGPT, Claude or Gemini?
Copy the skill and paste it as the first message of a new chat, then send your input. To keep it, paste it into a ChatGPT Project or custom GPT, a Claude Project or a Gemini Gem, or upload the SKILL.md file as a Claude Skill.
What do I send Ticket triage after installing it?
Send a batch of ticket subjects and first messages (anonymised) and your category list. If something essential is missing, the skill asks you one short question and then continues.
Is the Ticket triage skill free?
Yes. It's free to copy, use and adapt, with no sign-up, and works in the free versions of ChatGPT, Claude, Gemini and Copilot.
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