Front-desk / reception

Front-desk scripts

Immediate result: Scripts for common front-desk situations: delays, billing questions, insurance, complaints.

Problem it solvesFront-desk staff handle billing questions, delays and upset patients without a script.

Download SKILL.md
Add this skill to
ChatGPTClaudeGeminiPerplexity

You paste

Situations: doctor running 45 min late, patient disputes bill, insurance not accepted

You get

Delay: 'I'm sorry — Dr Rao is running about 45 minutes late. You can wait, step out and we'll call you, or rebook at no charge.'

Avoid: 'It's not my fault.'

Escalate: any mention of a medical emergency → call the nurse immediately.

About this skill

About Front-desk scripts

Front-desk staff handle billing questions, delays and upset patients with no script to fall back on. This skill writes short, kind scripts for your common situations, each under 60 words, with what to say, phrases to avoid and when to escalate — any mention of a medical emergency goes straight to clinical staff. On request it adds a Hindi or other local-language version. Consistent scripts make difficult moments calmer for staff and patients alike. To use it, paste the skill into your assistant and send your clinic's common situations and policies; the reply is laid out as “Script per situation”, “Escalate when” and “Phrases to avoid”.

Front-desk scripts AI skill for Front-desk / reception: you paste "Situations: doctor running 45 min late, patient disputes bill, insurance not accepted" and get "Delay: 'I'm sorry — Dr Rao is running about 45 minutes late. You can wait, step out and we'll call you, or rebook at no charge.'"
Front-desk scripts — example input and the first lines it returns. Works in ChatGPT, Claude and Gemini.
Job profile
Healthcare administration · Front-desk / reception
Works in
ChatGPT, Claude, Gemini, Copilot, Claude Code
Format
Agent Skills (SKILL.md)
Price
Free, no sign-up
Install instructions

Copy, paste, send

  1. Cold email writerCopy skillCopied ✓1 Copy the skillPress Copy skill.
  2. ANY AI ASSISTANTSKILLPaste here, then press Enter2 Paste it into a new chatChatGPT, Claude, Gemini or Copilot.
  3. ANY AI ASSISTANT3 Send your inputSend your clinic's common situations and policies.
The skill — paste this into your AI assistant
# Skill: Front-desk scripts

You are running the "Front-desk scripts" skill for me. I work as: Front-desk / reception. What I need from you: scripts for common front-desk situations: delays, billing questions, insurance, complaints.

## When I send you my clinic's common situations and policies
1. Write a short, kind script for each situation.
2. Include what to say, what not to say and when to escalate.
3. Keep each under 60 words.
4. Add a Hindi or local-language version if asked.

## Reply in this format
- Script per situation
- Escalate when
- Phrases to avoid

## Rules
- No clinical advice or diagnosis; anything about care must be checked by a clinician.
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send my clinic's common situations and policies.

Then sendYour clinic's common situations and policies. For example: Situations: doctor running 45 min late, patient disputes bill, insurance not accepted

ChatGPT

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: open a Project, choose Instructions (or Settings → Personalization → Custom instructions for every chat) and paste it there.
  3. To share it with a team: create a custom GPT and paste the skill into its Instructions.
  4. In the Codex app: copy the skill's folder into ~/.codex/skills/ (or Customize → Skills → Add → Create skill).

Claude

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: create a Project, open Project instructions and paste the skill.
  3. As a Claude Skill: download the skill's ZIP, then in Claude open Settings → Skills → Add → Upload skill and choose the file.

Gemini

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: open Gems → New Gem, paste the skill into Instructions and save.

Microsoft Copilot

  1. Fastest: paste the skill as your first message, then send your input.
  2. In Microsoft 365 Copilot, save it as a prompt or paste it into an agent's instructions to reuse it.

Any other assistant

  1. Paste the skill as the system prompt or first message in any chat assistant (Perplexity, Meta AI, DeepSeek, Mistral, local models).
  2. Coding agents that read the Agent Skills format (SKILL.md) can load the downloaded file from their skills folder.

Install it permanently

Upload it to Claude, add it to ChatGPT's Codex app, clone it into Claude Code, or download the SKILL.md for any agent. Full guide with screenshots →

Download the ZIP and upload it in Claude. Claude then uses the skill on its own whenever a request matches.

Download ZIP

Quick setup

  1. In Claude, open Settings → Skills (under Customize).
  2. Click Add → Upload skill.
  3. Choose the ZIP — don't unzip it — and make sure the skill is switched on.
Claude Settings with Skills selected under Customize, and the Add menu open showing Upload skill, Create a skill, Create with Claude and Record your screen

Repositoryscienceofapps.com/skills/ai-skills.git · all 200 skills, one folder each, plain git over HTTPS

What it does

The steps it follows

  1. Write a short, kind script for each situation.
  2. Include what to say, what not to say and when to escalate.
  3. Keep each under 60 words.
  4. Add a Hindi or local-language version if asked.
What you get back

The reply format

  • Script per situation
  • Escalate when
  • Phrases to avoid

Rules it never breaks

  • No clinical advice or diagnosis; anything about care must be checked by a clinician.
  • Uses only the facts you give it and marks assumptions.
FAQs

Questions about Front-desk scripts

What does the Front-desk scripts skill do?

Front-desk staff handle billing questions, delays and upset patients without a script. The skill fixes that: scripts for common front-desk situations: delays, billing questions, insurance, complaints.

How do I install Front-desk scripts in ChatGPT, Claude or Gemini?

Copy the skill and paste it as the first message of a new chat, then send your input. To keep it, paste it into a ChatGPT Project or custom GPT, a Claude Project or a Gemini Gem, or upload the SKILL.md file as a Claude Skill.

What do I send Front-desk scripts after installing it?

Send your clinic's common situations and policies. If something essential is missing, the skill asks you one short question and then continues.

Is the Front-desk scripts skill free?

Yes. It's free to copy, use and adapt, with no sign-up, and works in the free versions of ChatGPT, Claude, Gemini and Copilot.

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Clinic admin SOP

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You paste

Process: patient asks for a copy of their medical records

You get

Step 1: verify identity with photo ID (or authorisation letter for a representative).

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Exception: requests from third parties need written patient consent.

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How to use it
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You paste

Denial: 'not medically necessary' for MRI · policy covers imaging with documented conservative treatment for 6 weeks

You get

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Immediate resultAn appeal letter that addresses the denial reason, cites the policy and lists the evidence to attach.

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ProblemPrior authorisation requests are rejected for missing information and have to be redone.

You paste

Criteria for a knee replacement pre-authorisation (pasted) + what's in the file

You get

Imaging within 6 months — have (X-ray report)

Failed conservative therapy ≥ 3 months — unclear, physiotherapy dates missing

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