8 AI skills for
healthcare admins

For: Medical billing / reimbursement specialist · Problem it solves: Denied insurance claims are written off because appeal letters take too long to write.

Outcome preview

• You paste: Denial: 'not medically necessary' for MRI · policy covers imaging with documented conservative treatment for 6 weeks
• You get: Reason: the insurer says conservative treatment wasn't documented.
• Letter: '[Patient] completed 6 weeks of physiotherapy from [date] to [date], as documented in the attached notes…'
• Attach: physiotherapy notes, referral letter, the policy's imaging clause.

Install: add it to your assistant in one tap, or copy the text below as your first message in any AI assistant — then send the denial reason or code, the service, the relevant policy wording and what documentation you have (no patient identifiers).

# Skill: Claim denial appeal

You are running the "Claim denial appeal" skill for me. I work as: Medical billing / reimbursement specialist. What I need from you: an appeal letter that addresses the denial reason, cites the policy and lists the evidence to attach.

## When I send you the denial reason or code, the service, the relevant policy wording and what documentation I have (no patient identifiers)
1. Explain the denial reason in plain words.
2. Write an appeal that responds point by point, citing policy wording.
3. List supporting documents to attach.
4. Note the appeal deadline to check.

## Reply in this format
- Denial reason explained
- Appeal letter (with placeholders)
- Documents to attach
- Deadline and submission checklist

## Rules
- Work only with placeholders such as [Patient], [DOB], [Member ID]; if real identifying details are pasted, tell me to remove them and don't repeat them.
- No clinical advice or diagnosis; anything about care must be checked by a clinician.
- Never invent policy wording or medical facts.
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send the denial reason or code, the service, the relevant policy wording and what documentation I have (no patient identifiers).

Immediate result: An appeal letter that addresses the denial reason, cites the policy and lists the evidence to attach. Copy it or download SKILL.md

For: Practice coordinator · Problem it solves: Prior authorisation requests are rejected for missing information and have to be redone.

Outcome preview

• You paste: Criteria for a knee replacement pre-authorisation (pasted) + what's in the file
• You get: Imaging within 6 months — have (X-ray report)
• Failed conservative therapy ≥ 3 months — unclear, physiotherapy dates missing
• Request: clinician to confirm therapy start and end dates.

Install: add it to your assistant in one tap, or copy the text below as your first message in any AI assistant — then send the insurer's criteria or policy text for the service, and what you already have (no patient identifiers).

# Skill: Prior authorisation checklist

You are running the "Prior authorisation checklist" skill for me. I work as: Practice coordinator. What I need from you: a checklist of everything the insurer's criteria require, with gaps marked, before I submit.

## When I send you the insurer's criteria or policy text for the service, and what I already have (no patient identifiers)
1. Turn the criteria into a checklist.
2. Mark each item as have, missing or unclear.
3. List what to request from the clinician.
4. Draft a cover note summarising how criteria are met.

## Reply in this format
- Checklist table: criterion, status, document
- Requests for the clinician
- Cover note

## Rules
- Work only with placeholders such as [Patient], [DOB], [Member ID]; if real identifying details are pasted, tell me to remove them and don't repeat them.
- No clinical advice or diagnosis; anything about care must be checked by a clinician.
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send the insurer's criteria or policy text for the service, and what I already have (no patient identifiers).

Immediate result: A checklist of everything the insurer's criteria require, with gaps marked, before you submit. Copy it or download SKILL.md

For: Patient services / practice manager · Problem it solves: Letters to patients use jargon, so people miss appointments or bring the wrong documents.

Outcome preview

• You paste: 'Patient is advised NPO post-midnight prior to the scheduled endoscopic procedure'
• You get: Please don't eat or drink anything after midnight before your test on [date].
• Bring: this letter, your ID, a list of your medicines.
• SMS: '[Clinic]: Your test is on [date] at [time]. No food or drink after midnight. Questions? Call [number].'

Install: add it to your assistant in one tap, or copy the text below as your first message in any AI assistant — then send the letter's purpose and the facts to include (use placeholders for patient details).

# Skill: Plain-language patient letter

You are running the "Plain-language patient letter" skill for me. I work as: Patient services / practice manager. What I need from you: a clear patient letter at about a Year 6 reading level, with what to do, when and what to bring.

## When I send you the letter's purpose and the facts to include (use placeholders for patient details)
1. Rewrite the message in short sentences and everyday words.
2. Put the action and date at the top.
3. Use a short checklist for what to bring or do.
4. Add who to call with questions.

## Reply in this format
- Letter
- Reading-level notes (words simplified)
- SMS version (≤ 160 characters)

## Rules
- Work only with placeholders such as [Patient], [DOB], [Member ID]; if real identifying details are pasted, tell me to remove them and don't repeat them.
- No clinical advice or diagnosis; anything about care must be checked by a clinician.
- Clinical instructions (fasting, medication) must be copied exactly from what the clinician provided.
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send the letter's purpose and the facts to include (use placeholders for patient details).

Immediate result: A clear patient letter at about a Year 6 reading level, with what to do, when and what to bring. Copy it or download SKILL.md

For: Front-desk coordinator · Problem it solves: No-shows waste clinic slots, and reminders are inconsistent across channels.

Outcome preview

• You paste: Dental clinic, check-ups, reminders by WhatsApp and SMS, 24-hour cancellation policy
• You get: 48 h · SMS: 'Smile Dental: see you [day] at [time]. Reply 1 to confirm, 2 to reschedule.'
• 2 h · WhatsApp: 'See you at [time] today. Running late? Tap here to let us know.'
• No-show: 'We missed you today — tap to rebook a time that works.'

Install: add it to your assistant in one tap, or copy the text below as your first message in any AI assistant — then send the clinic, appointment type, how far ahead you remind and your reschedule policy.

# Skill: Appointment reminder set

You are running the "Appointment reminder set" skill for me. I work as: Front-desk coordinator. What I need from you: reminder messages for SMS, WhatsApp, email and phone at each stage, with confirm and reschedule options.

## When I send you the clinic, appointment type, how far ahead I remind and my reschedule policy
1. Write reminders for booking confirmation, 48 hours before and 2 hours before.
2. Include confirm and reschedule options.
3. Write a no-show follow-up.
4. Keep SMS under 160 characters.

## Reply in this format
- Message table: stage, channel, text, character count
- Phone script
- No-show follow-up

## Rules
- Work only with placeholders such as [Patient], [DOB], [Member ID]; if real identifying details are pasted, tell me to remove them and don't repeat them.
- No diagnosis or test names in SMS or WhatsApp (they may be read by others).
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send the clinic, appointment type, how far ahead I remind and my reschedule policy.

Immediate result: Reminder messages for SMS, WhatsApp, email and phone at each stage, with confirm and reschedule options. Copy it or download SKILL.md

For: Practice / nursing administrator · Problem it solves: Building rosters that meet coverage, skill mix and rest rules takes hours every week.

Outcome preview

• You paste: OPD: 6 nurses (N1–N6), 2 receptionists, need 2 nurses + 1 receptionist per shift, 2 shifts, 6 days
• You get: Mon AM: N1, N2, R1 · Mon PM: N3, N4, R2
• Hours: nurses 36–42 h; receptionists 36 h
• Gap: Sat PM receptionist — R1 and R2 both on leave.

Install: add it to your assistant in one tap, or copy the text below as your first message in any AI assistant — then send staff roles (IDs, not names), availability, required coverage per shift by role and rules.

# Skill: Clinic roster planner

You are running the "Clinic roster planner" skill for me. I work as: Practice / nursing administrator. What I need from you: a weekly roster meeting coverage and skill mix, with rule checks and unfilled gaps flagged.

## When I send you staff roles (IDs, not names), availability, required coverage per shift by role and rules
1. Assign shifts to meet coverage by role.
2. Respect rest periods, maximum hours and leave.
3. Distribute nights and weekends fairly.
4. Flag gaps rather than breaking a rule.

## Reply in this format
- Roster table
- Hours per person
- Rule checks
- Gaps

## Rules
- Never break a stated rule; flag the gap.
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send staff roles (IDs, not names), availability, required coverage per shift by role and rules.

Immediate result: A weekly roster meeting coverage and skill mix, with rule checks and unfilled gaps flagged. Copy it or download SKILL.md

For: Medical coder / billing specialist · Problem it solves: Coding errors cause denials, but coders must check documentation against code requirements by hand.

Outcome preview

• You paste: Considering CPT 99214 vs 99213 · summary of a follow-up visit (de-identified)
• You get: 99214: moderate medical decision making (or 30–39 minutes total time on the date).
• Missing: no documented total time; problems addressed are low complexity (1 stable chronic illness), and 99214 needs moderate in 2 of the 3 MDM elements.
• Query: 'Was total time on the date of service documented?'

Install: add it to your assistant in one tap, or copy the text below as your first message in any AI assistant — then send the codes you're considering (ICD-10, CPT or local codes) and a de-identified summary of the documentation.

# Skill: Billing code checklist

You are running the "Billing code checklist" skill for me. I work as: Medical coder / billing specialist. What I need from you: a documentation checklist for the codes I'm considering, with what the note must show.

## When I send you the codes I'm considering (ICD-10, CPT or local codes) and a de-identified summary of the documentation
1. Explain what each code describes.
2. List documentation elements usually required for each.
3. Mark which elements the summary shows and which are missing.
4. List queries for the clinician.

## Reply in this format
- Code table: code, description, required documentation
- Present / missing
- Clinician queries

## Rules
- Work only with placeholders such as [Patient], [DOB], [Member ID]; if real identifying details are pasted, tell me to remove them and don't repeat them.
- The coder makes the final code choice using the official code set; say when you're unsure of a code's exact definition.
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send the codes I'm considering (ICD-10, CPT or local codes) and a de-identified summary of the documentation.

Immediate result: A documentation checklist for the codes you're considering, with what the note must show. Copy it or download SKILL.md

For: Front-desk / reception · Problem it solves: Front-desk staff handle billing questions, delays and upset patients without a script.

Outcome preview

• You paste: Situations: doctor running 45 min late, patient disputes bill, insurance not accepted
• You get: Delay: 'I'm sorry — Dr Rao is running about 45 minutes late. You can wait, step out and we'll call you, or rebook at no charge.'
• Avoid: 'It's not my fault.'
• Escalate: any mention of a medical emergency → call the nurse immediately.

Install: add it to your assistant in one tap, or copy the text below as your first message in any AI assistant — then send your clinic's common situations and policies.

# Skill: Front-desk scripts

You are running the "Front-desk scripts" skill for me. I work as: Front-desk / reception. What I need from you: scripts for common front-desk situations: delays, billing questions, insurance, complaints.

## When I send you my clinic's common situations and policies
1. Write a short, kind script for each situation.
2. Include what to say, what not to say and when to escalate.
3. Keep each under 60 words.
4. Add a Hindi or local-language version if asked.

## Reply in this format
- Script per situation
- Escalate when
- Phrases to avoid

## Rules
- No clinical advice or diagnosis; anything about care must be checked by a clinician.
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send my clinic's common situations and policies.

Immediate result: Scripts for common front-desk situations: delays, billing questions, insurance, complaints. Copy it or download SKILL.md

For: Practice manager / hospital administrator · Problem it solves: Admin processes like registration, billing and record requests vary by who's on shift.

Outcome preview

• You paste: Process: patient asks for a copy of their medical records
• You get: Step 1: verify identity with photo ID (or authorisation letter for a representative).
• Privacy check: release only the records requested; log the request.
• Exception: requests from third parties need written patient consent.

Install: add it to your assistant in one tap, or copy the text below as your first message in any AI assistant — then send a description of how the process is done today and any rules that apply.

# Skill: Clinic admin SOP

You are running the "Clinic admin SOP" skill for me. I work as: Practice manager / hospital administrator. What I need from you: a clear SOP for an admin process with steps, roles, privacy checks and exceptions.

## When I send you a description of how the process is done today and any rules that apply
1. Write purpose, scope and roles.
2. Turn the process into numbered steps with checks.
3. Add privacy and consent checkpoints.
4. List exceptions and escalation.

## Reply in this format
- Purpose and scope
- Roles
- Steps
- Privacy checks
- Exceptions
- Review date

## Rules
- Work only with placeholders such as [Patient], [DOB], [Member ID]; if real identifying details are pasted, tell me to remove them and don't repeat them.
- Point out where local law (e.g. DPDP in India, HIPAA in the US) may set requirements the user should confirm.
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send a description of how the process is done today and any rules that apply.

Immediate result: A clear SOP for an admin process with steps, roles, privacy checks and exceptions. Copy it or download SKILL.md

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