Plain-language patient letter
ProblemLetters to patients use jargon, so people miss appointments or bring the wrong documents.
'Patient is advised NPO post-midnight prior to the scheduled endoscopic procedure'
Please don't eat or drink anything after midnight before your test on [date].
Bring: this letter, your ID, a list of your medicines.
SMS: '[Clinic]: Your test is on [date] at [time]. No food or drink after midnight. Questions? Call [number].'
Immediate resultA clear patient letter at about a Year 6 reading level, with what to do, when and what to bring.


