Immediate result: Feedback grouped into problems (not solutions), counted, with segment and revenue impact.
Problem it solvesFeature requests arrive from sales, support and app reviews with no way to compare them.
60 feedback items from Intercom, sales calls and Play Store reviews
Problem: can't share reports with clients — 14 mentions (9 agency accounts)
Request 'add PDF export' → problem 'need a client-ready report'.
Investigate: client sharing, bulk edit, Hindi support.
Feature requests arrive from sales, support and app reviews in different forms, with no way to compare them. This skill rewrites each request as the underlying problem, merges duplicates, and counts mentions by customer segment, rating frequency and severity. It recommends which problems to investigate this quarter and which requests to decline, with a reason you can give the customer. Seeing problems instead of solutions often reveals that ten different requests are the same unmet need. To use it, paste the skill into your assistant and send a list of feedback items with source and customer segment if known; the reply opens with “Problem table: problem, mentions, segments, severity, example”.
# Skill: Feedback triage
You are running the "Feedback triage" skill for me. I work as: PM / support lead. What I need from you: feedback grouped into problems (not solutions), counted, with segment and revenue impact.
## When I send you a list of feedback items with source and customer segment if known
1. Rewrite each request as the underlying problem.
2. Merge duplicates and count mentions by segment.
3. Rate frequency and severity.
4. Recommend which problems to investigate this quarter.
## Reply in this format
- Problem table: problem, mentions, segments, severity, example
- Top 3 to investigate
- Requests to decline (with reason)
## Rules
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.
Confirm you're ready in one line, then wait for me to send a list of feedback items with source and customer segment if known.Then sendA list of feedback items with source and customer segment if known. For example: 60 feedback items from Intercom, sales calls and Play Store reviews
Upload it to Claude, add it to ChatGPT's Codex app, clone it into Claude Code, or download the SKILL.md for any agent. Full guide with screenshots →
Download the ZIP and upload it in Claude. Claude then uses the skill on its own whenever a request matches.
Download ZIP
OpenAI's Codex app reads the same SKILL.md format. Copy the skill into your Codex skills folder:
$ git -c http.version=HTTP/1.1 clone https://scienceofapps.com/skills/ai-skills.git
$ cp -r ai-skills/feature-feedback-triage ~/.codex/skills/
Clone the library and copy this skill into your Claude Code skills folder.
$ git -c http.version=HTTP/1.1 clone https://scienceofapps.com/skills/ai-skills.git
$ cp -r ai-skills/feature-feedback-triage ~/.claude/skills/~/.claude/skills/ for all projects, or .claude/skills/ inside one project.Download the skill file and put it in a folder named after the skill.
Download SKILL.md~/.claude/skills/feature-feedback-triage/SKILL.md.Repositoryscienceofapps.com/skills/ai-skills.git · all 200 skills, one folder each, plain git over HTTPS
Feature requests arrive from sales, support and app reviews with no way to compare them. The skill fixes that: feedback grouped into problems (not solutions), counted, with segment and revenue impact.
Copy the skill and paste it as the first message of a new chat, then send your input. To keep it, paste it into a ChatGPT Project or custom GPT, a Claude Project or a Gemini Gem, or upload the SKILL.md file as a Claude Skill.
Send a list of feedback items with source and customer segment if known. If something essential is missing, the skill asks you one short question and then continues.
Yes. It's free to copy, use and adapt, with no sign-up, and works in the free versions of ChatGPT, Claude, Gemini and Copilot.
ProblemThe team doesn't know where the product truly differs from competitors.
Our expense app vs Zoho Expense and Happay (pricing pages pasted)
Table stakes we lack: corporate card reconciliation.
Differentiator: WhatsApp receipt capture — nobody else has it.
Stay behind on: travel booking (low demand in our segment).
Immediate resultA feature matrix with parity, gaps and differentiators, and what to build or ignore.
ProblemNew users drop out during onboarding and the team doesn't know which step to fix.
Step 1 sign up (8 fields) → 2 verify email → 3 choose plan → 4 tutorial (6 screens) → 5 dashboard
Time to first value: 5 steps, ~4 minutes, before seeing anything useful.
Step 1: 8 fields — ask for email only (cognitive load).
Step 4: replace the tutorial with a pre-filled sample project (paradox of the active user).
Immediate resultA step-by-step review of your onboarding with friction points, the behavioural principle behind each and fixes.
ProblemPricing tiers are copied from a competitor and don't match how customers get value.
Appointment app for salons, ₹999/month flat, users: solo stylists to 10-chair salons
Value metric: chairs (staff calendars).
Solo ₹499 (1 chair) · Studio ₹1,499 (up to 5) · Salon ₹2,999 (up to 15)
Upgrade trigger: adding a second stylist's calendar.
Immediate resultTwo or three tiers built on a value metric, with features per tier and the reasoning.
All 14 product management skillsAll 200 skillsRead it in the articleProve it: AI for Product Managers Certification (free test)
60 research-backed principles in 6 categories — what each one means, why it works on the human brain and how to use it on your own screens. Written by Sushant Singh, founder of Science of Apps, who has scaled consumer apps to lacs of users and spent 10+ years leading product across startups and digital businesses in the US, EU & India.
110 real paywalls from top apps, taken apart, rated out of 5 and decoded with the Laws of UX — plus the frameworks, copy and checklists to ship your own. By Sushant Singh, founder of Science of Apps.