Feedback triage
ProblemFeature requests arrive from sales, support and app reviews with no way to compare them.
60 feedback items from Intercom, sales calls and Play Store reviews
Problem: can't share reports with clients — 14 mentions (9 agency accounts)
Request 'add PDF export' → problem 'need a client-ready report'.
Investigate: client sharing, bulk edit, Hindi support.
Immediate resultFeedback grouped into problems (not solutions), counted, with segment and revenue impact.


