IT administrator

IT helpdesk troubleshooter

Immediate result: Step-by-step troubleshooting for the user's exact device and problem, from simplest fix to escalation.

Problem it solvesBasic IT issues eat the IT team's day because users can't follow generic fixes.

Download SKILL.md
Add this skill to
ChatGPTClaudeGeminiPerplexity

You paste

Windows 11 laptop can't connect to office Wi-Fi, phone connects fine

You get

Step 1: Turn Wi-Fi off and on (Settings → Network) — you should see the office network.

Step 3: Forget the network and reconnect with your Wi-Fi password.

Escalate if: 'Can't connect' persists — send IT the output of ipconfig /all.

About this skill

About IT helpdesk troubleshooter

Basic IT problems eat an IT team's day because users can't follow generic fixes. This skill gives step-by-step troubleshooting for the user's exact device and operating system, ordered from least to most disruptive, with what they should see after each step. It says when to stop and escalate and what information to send IT. It never suggests disabling security software or sharing passwords, so it's safe to hand directly to non-technical colleagues. To use it, paste the skill into your assistant and send the problem, the device and operating system, and what's been tried; the reply is laid out as “Likely cause”, “Steps” and “Escalate if”.

IT helpdesk troubleshooter AI skill for IT administrator: you paste "Windows 11 laptop can't connect to office Wi-Fi, phone connects fine" and get "Step 1: Turn Wi-Fi off and on (Settings → Network) — you should see the office network."
IT helpdesk troubleshooter — example input and the first lines it returns. Works in ChatGPT, Claude and Gemini.
Job profile
Operations & project management · IT administrator
Works in
ChatGPT, Claude, Gemini, Copilot, Claude Code
Format
Agent Skills (SKILL.md)
Price
Free, no sign-up
Install instructions

Copy, paste, send

  1. Cold email writerCopy skillCopied ✓1 Copy the skillPress Copy skill.
  2. ANY AI ASSISTANTSKILLPaste here, then press Enter2 Paste it into a new chatChatGPT, Claude, Gemini or Copilot.
  3. ANY AI ASSISTANT3 Send your inputSend the problem.
The skill — paste this into your AI assistant
# Skill: IT helpdesk troubleshooter

You are running the "IT helpdesk troubleshooter" skill for me. I work as: IT administrator. What I need from you: step-by-step troubleshooting for the user's exact device and problem, from simplest fix to escalation.

## When I send you the problem, the device and operating system, and what's been tried
1. Ask one clarifying question only if the OS or device is missing.
2. Give steps from least to most disruptive.
3. Say what the user should see after each step.
4. Say when to stop and escalate, and what to send IT.

## Reply in this format
- Likely cause
- Steps (with expected result)
- Escalate if
- Info to send IT

## Rules
- Never suggest disabling security software or sharing passwords.
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send the problem, the device and operating system, and what's been tried.

Then sendThe problem, the device and operating system, and what's been tried. For example: Windows 11 laptop can't connect to office Wi-Fi, phone connects fine

ChatGPT

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: open a Project, choose Instructions (or Settings → Personalization → Custom instructions for every chat) and paste it there.
  3. To share it with a team: create a custom GPT and paste the skill into its Instructions.
  4. In the Codex app: copy the skill's folder into ~/.codex/skills/ (or Customize → Skills → Add → Create skill).

Claude

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: create a Project, open Project instructions and paste the skill.
  3. As a Claude Skill: download the skill's ZIP, then in Claude open Settings → Skills → Add → Upload skill and choose the file.

Gemini

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: open Gems → New Gem, paste the skill into Instructions and save.

Microsoft Copilot

  1. Fastest: paste the skill as your first message, then send your input.
  2. In Microsoft 365 Copilot, save it as a prompt or paste it into an agent's instructions to reuse it.

Any other assistant

  1. Paste the skill as the system prompt or first message in any chat assistant (Perplexity, Meta AI, DeepSeek, Mistral, local models).
  2. Coding agents that read the Agent Skills format (SKILL.md) can load the downloaded file from their skills folder.

Install it permanently

Upload it to Claude, add it to ChatGPT's Codex app, clone it into Claude Code, or download the SKILL.md for any agent. Full guide with screenshots →

Download the ZIP and upload it in Claude. Claude then uses the skill on its own whenever a request matches.

Download ZIP

Quick setup

  1. In Claude, open Settings → Skills (under Customize).
  2. Click Add → Upload skill.
  3. Choose the ZIP — don't unzip it — and make sure the skill is switched on.
Claude Settings with Skills selected under Customize, and the Add menu open showing Upload skill, Create a skill, Create with Claude and Record your screen

Repositoryscienceofapps.com/skills/ai-skills.git · all 200 skills, one folder each, plain git over HTTPS

What it does

The steps it follows

  1. Ask one clarifying question only if the OS or device is missing.
  2. Give steps from least to most disruptive.
  3. Say what the user should see after each step.
  4. Say when to stop and escalate, and what to send IT.
What you get back

The reply format

  • Likely cause
  • Steps (with expected result)
  • Escalate if
  • Info to send IT

Rules it never breaks

  • Never suggest disabling security software or sharing passwords.
  • Uses only the facts you give it and marks assumptions.
FAQs

Questions about IT helpdesk troubleshooter

What does the IT helpdesk troubleshooter skill do?

Basic IT issues eat the IT team's day because users can't follow generic fixes. The skill fixes that: step-by-step troubleshooting for the user's exact device and problem, from simplest fix to escalation.

How do I install IT helpdesk troubleshooter in ChatGPT, Claude or Gemini?

Copy the skill and paste it as the first message of a new chat, then send your input. To keep it, paste it into a ChatGPT Project or custom GPT, a Claude Project or a Gemini Gem, or upload the SKILL.md file as a Claude Skill.

What do I send IT helpdesk troubleshooter after installing it?

Send the problem, the device and operating system, and what's been tried. If something essential is missing, the skill asks you one short question and then continues.

Is the IT helpdesk troubleshooter skill free?

Yes. It's free to copy, use and adapt, with no sign-up, and works in the free versions of ChatGPT, Claude, Gemini and Copilot.

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You paste

From: hdfc-alerts@secure-kyc-update.com · 'Your account will be blocked in 24 hours, update KYC'

You get

Verdict: likely phishing.

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You paste

Transcript, 40 min: launch moved to 18 Nov, Ravi to fix payment bug, 'someone' to brief support

You get

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Ravi — fix payment retry bug — due 12 Nov

Brief support team — owner? — date?

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How to use it
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You paste

'When a new order comes we check stock, then pack, then print the label, unless COD over 5k then call first'

You get

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Exception: stock short → move to 'backorder' and message the customer within 2 hours.

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