IT helpdesk troubleshooter
ProblemBasic IT issues eat the IT team's day because users can't follow generic fixes.
Windows 11 laptop can't connect to office Wi-Fi, phone connects fine
Step 1: Turn Wi-Fi off and on (Settings → Network) — you should see the office network.
Step 3: Forget the network and reconnect with your Wi-Fi password.
Escalate if: 'Can't connect' persists — send IT the output of ipconfig /all.
Immediate resultStep-by-step troubleshooting for the user's exact device and problem, from simplest fix to escalation.


