SOP writer
ProblemProcesses live in one person's head, so quality drops when they're away.
'When a new order comes we check stock, then pack, then print the label, unless COD over 5k then call first'
Step 1: Check stock in the inventory sheet — check: quantity ≥ order quantity.
Step 2: If COD and order value > ₹5,000, call the customer to confirm before packing.
Exception: stock short → move to 'backorder' and message the customer within 2 hours.
Immediate resultA standard operating procedure with purpose, roles, numbered steps, checks and exceptions.


