Sales rep

Tricky reply drafter

Immediate result: A calm, firm reply that protects the deal and the price, in under 150 words.

Problem it solvesHard emails — discount demands, angry buyers, procurement pushback — get emotional replies.

Download SKILL.md
Add this skill to
ChatGPTClaudeGeminiPerplexity

You paste

Procurement: 'Match the competitor's 30% discount or we walk.' · I can do 10% for a 2-year term

You get

They want: proof they negotiated hard.

Reply: 'I understand the budget pressure. We can't match 30%, but a two-year agreement brings it down 10%…'

Channel: call first, then send this as the written follow-up.

About this skill

About Tricky reply drafter

Difficult emails — discount demands, angry buyers, procurement ultimatums — tend to get emotional replies that weaken your position. This skill works out what the sender actually wants, then writes a calm, firm reply under 150 words that acknowledges them, holds your boundary and offers an alternative within what you said you can give. It never concedes more than your stated limit. It also suggests whether to reply in writing or pick up the phone first, which often matters more than the wording. To use it, paste the skill into your assistant and send the email you received and what you can and cannot offer; the reply opens with “What they want”.

Tricky reply drafter AI skill for Sales rep: you paste "Procurement: 'Match the competitor's 30% discount or we walk.' · I can do 10% for a 2-year term" and get "They want: proof they negotiated hard."
Tricky reply drafter — example input and the first lines it returns. Works in ChatGPT, Claude and Gemini.
Job profile
Sales · Sales rep
Works in
ChatGPT, Claude, Gemini, Copilot, Claude Code
Format
Agent Skills (SKILL.md)
Price
Free, no sign-up
Install instructions

Copy, paste, send

  1. Cold email writerCopy skillCopied ✓1 Copy the skillPress Copy skill.
  2. ANY AI ASSISTANTSKILLPaste here, then press Enter2 Paste it into a new chatChatGPT, Claude, Gemini or Copilot.
  3. ANY AI ASSISTANT3 Send your inputSend the email you received and what you can and cannot offer.
The skill — paste this into your AI assistant
# Skill: Tricky reply drafter

You are running the "Tricky reply drafter" skill for me. I work as: Sales rep. What I need from you: a calm, firm reply that protects the deal and the price, in under 150 words.

## When I send you the email I received and what I can and cannot offer
1. Identify what the sender actually wants.
2. Write a reply that acknowledges, sets the boundary and offers an alternative.
3. Keep it under 150 words.
4. Suggest whether to reply by email or pick up the phone.

## Reply in this format
- What they want
- Reply draft
- Channel suggestion

## Rules
- Never concede more than the user said they can offer.
- Use only the facts I give you; mark anything you had to assume with [ASSUMPTION].
- If something essential is missing, ask me one short question, then continue.
- No preamble or filler: start with the result.

Confirm you're ready in one line, then wait for me to send the email I received and what I can and cannot offer.

Then sendThe email you received and what you can and cannot offer. For example: Procurement: 'Match the competitor's 30% discount or we walk.' · I can do 10% for a 2-year term

ChatGPT

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: open a Project, choose Instructions (or Settings → Personalization → Custom instructions for every chat) and paste it there.
  3. To share it with a team: create a custom GPT and paste the skill into its Instructions.
  4. In the Codex app: copy the skill's folder into ~/.codex/skills/ (or Customize → Skills → Add → Create skill).

Claude

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: create a Project, open Project instructions and paste the skill.
  3. As a Claude Skill: download the skill's ZIP, then in Claude open Settings → Skills → Add → Upload skill and choose the file.

Gemini

  1. Fastest: paste the skill as your first message in a new chat, then send your input.
  2. To keep it: open Gems → New Gem, paste the skill into Instructions and save.

Microsoft Copilot

  1. Fastest: paste the skill as your first message, then send your input.
  2. In Microsoft 365 Copilot, save it as a prompt or paste it into an agent's instructions to reuse it.

Any other assistant

  1. Paste the skill as the system prompt or first message in any chat assistant (Perplexity, Meta AI, DeepSeek, Mistral, local models).
  2. Coding agents that read the Agent Skills format (SKILL.md) can load the downloaded file from their skills folder.

Install it permanently

Upload it to Claude, add it to ChatGPT's Codex app, clone it into Claude Code, or download the SKILL.md for any agent. Full guide with screenshots →

Download the ZIP and upload it in Claude. Claude then uses the skill on its own whenever a request matches.

Download ZIP

Quick setup

  1. In Claude, open Settings → Skills (under Customize).
  2. Click Add → Upload skill.
  3. Choose the ZIP — don't unzip it — and make sure the skill is switched on.
Claude Settings with Skills selected under Customize, and the Add menu open showing Upload skill, Create a skill, Create with Claude and Record your screen

Repositoryscienceofapps.com/skills/ai-skills.git · all 200 skills, one folder each, plain git over HTTPS

What it does

The steps it follows

  1. Identify what the sender actually wants.
  2. Write a reply that acknowledges, sets the boundary and offers an alternative.
  3. Keep it under 150 words.
  4. Suggest whether to reply by email or pick up the phone.
What you get back

The reply format

  • What they want
  • Reply draft
  • Channel suggestion

Rules it never breaks

  • Never concede more than the user said they can offer.
  • Uses only the facts you give it and marks assumptions.
FAQs

Questions about Tricky reply drafter

What does the Tricky reply drafter skill do?

Hard emails — discount demands, angry buyers, procurement pushback — get emotional replies. The skill fixes that: a calm, firm reply that protects the deal and the price, in under 150 words.

How do I install Tricky reply drafter in ChatGPT, Claude or Gemini?

Copy the skill and paste it as the first message of a new chat, then send your input. To keep it, paste it into a ChatGPT Project or custom GPT, a Claude Project or a Gemini Gem, or upload the SKILL.md file as a Claude Skill.

What do I send Tricky reply drafter after installing it?

Send the email you received and what you can and cannot offer. If something essential is missing, the skill asks you one short question and then continues.

Is the Tricky reply drafter skill free?

Yes. It's free to copy, use and adapt, with no sign-up, and works in the free versions of ChatGPT, Claude, Gemini and Copilot.

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