Structured interview kit
ProblemUnstructured interviews are inconsistent and predict job performance poorly.
Customer success manager: ownership, empathy, commercial sense
Ownership: 'Tell me about a customer problem nobody owned. What did you do?'
Probe: 'What happened in the end? What would you do differently?'
Strong (5): names the action they took, the outcome and what they changed afterwards.
Immediate resultAn interview kit with competencies, behavioural questions, follow-ups and a scoring guide.


