Free English for Customer Service test with certificate

The Science of Apps English for Customer Service Certificate is a free 25-minute online test for call-centre, BPO, chat and email support roles. It checks call-handling phrases, understanding customers in different accents, empathetic tone and clear written replies. Score 70% for a verifiable certificate you can share with recruiters. It is a skills credential, not a proctored language exam. A free skills credential for your CV, LinkedIn and job applications. Not proctored, and not accepted for visas, immigration or university admission.

Yes. Taking the test, receiving your certificate as a PDF and by email, adding it to LinkedIn and having it verified are all free, with no sign-up. It has a credential ID and QR code anyone can check.

No. A free skills credential for your CV, LinkedIn and job applications. Not proctored, and not accepted for visas, immigration or university admission. If an embassy, university or regulator asks for a language test, take the one they name.

20 questions — 5 from each of 4 skill areas — in 25 minutes. You need 70% to pass and 90% for distinction.

Call Handling, Listening to Customers, Empathy & Tone and Written Support: Call Handling (openings, hold and transfer, verification and confirming, closing and next steps); Listening to Customers (problems and requests, numbers, names and emails, feelings and escalation); Empathy & Tone (apologising and acknowledging, positive language, ownership and de-escalation); Written Support (chat and email replies, clear steps and timelines, data privacy).

Yes. The bank holds 40 questions, so a retake draws questions you haven't seen. If you don't pass you can retake after 30 minutes.

No. Versant is a separate proctored product. This free test checks the same everyday call-centre skills so you can practise and show them on your CV.

Voice process, chat process and email support roles in BPOs, e-commerce, telecom, banking and SaaS companies.

Yes. The test and certificate with verification link are free.

American, British, Australian and Indian English, the accents agents hear most.

70% to pass, 90% for distinction.

Employers can verify any certificate with its credential ID on our verification page.

Nothing. There is no fee to take a test, to receive the certificate, to have it emailed or to verify it, and no sign-up.

No. Every certificate is dated, so it always shows when you passed. Retake a test any time for a newer date or a higher score.

Yes. After you pass, Add to LinkedIn opens the Licenses & certifications form with the certificate name, Science of Apps as the issuer, the issue date, your credential ID and the verification link filled in. You can also download it as a PDF or PNG, and it's emailed to you as a PDF.

Every certificate has a credential ID and a QR code. Scanning it, or entering the ID at scienceofapps.com/certification/verify/, shows the holder's name, the certification, the score and the issue date from our records.

No. They are Science of Apps' own assessments of applied skill. They aren't issued by a university or standards body, and they work best alongside a portfolio that shows the skills in real work.