ISO 20000 Practice Test

The ISO 20000 Practice Test is a free intermediate-level, 20-minute skill test from Science of Apps. It tests knowledge of ISO/IEC 20000-1:2018, the international standard for IT service management systems — SMS context, leadership and planning, the service portfolio and relationship processes, supply, demand, design and transition, and resolution, assurance, performance evaluation and improvement — written to ISO/IEC 20000-1:2018 and ITIL 4 practice guidance for 2026. Score 70% or more on its 20 questions to earn a verifiable ISO 20000 Readiness certificate (SOA-ISOY). Every question is based on published standards and research — including ISO/IEC 20000-1:2018 Service management system requirements (ISO / IEC), ISO/IEC 27001: Information security management systems (ISO), ISO 19011: Guidelines for auditing management systems (ISO) — and each answer is explained with its source.

Yes. Science of Apps has a free ISO 20000 Practice Test built on the current ISO / IEC exam outline for 2026 and 2027. It covers context, leadership and planning, service portfolio and relationships, supply, demand, design and transition and resolution, assurance and improvement, scores you instantly and issues a verifiable certificate.

Read the four skill areas on this page, then take the 20-minute test online — no fee, course or sign-up. You see every answer explained when you finish. Score 70% or more and you get a ISO 20000 Readiness certificate straight away, on screen, as a PDF and by email, with a credential ID anyone can verify.

Yes. The questions are original scenarios written by Science of Apps, and each one is based on a public source you can read: ISO/IEC 20000-1:2018 Service management system requirements (ISO / IEC); ISO/IEC 27001: Information security management systems (ISO); ISO 19011: Guidelines for auditing management systems (ISO). The source is shown under each question and linked in the answer review. Science of Apps doesn't copy questions from other tests.

Four skill areas with five questions each, drawn from a bank of 10 per area so a retake brings new questions: Context, Leadership and Planning (Scope and context, Leadership and policy and Planning and risk); Service Portfolio and Relationships (Service catalogue, Configuration and assets and Agreements and suppliers); Supply, Demand, Design and Transition (Capacity and demand, Budgeting and Change and release); Resolution, Assurance and Improvement (Incident, request and problem, Availability, continuity and security and Evaluation and improvement). Every question is an original scenario written to the 2026–2027 standard, with the published source named under it.

IT service manager, Service management or ITSM process owner, IT auditor or ISO 20000 implementer, Service desk or operations manager and IT governance consultant. It suits anyone who wants a quick, verifiable way to show ISO 20000 knowledge in 2026 and 2027, from students and career switchers to experienced professionals.

ISO/IEC 20000-1:2018 sets requirements for an organisation to establish, implement, maintain and continually improve a service management system (SMS). Organisations can be independently certified against it, and it uses the same high-level structure as ISO 9001 and ISO/IEC 27001.

ITIL is a framework of guidance and good practice for IT service management, while ISO/IEC 20000-1 is an auditable standard of requirements. Many organisations use ITIL practices to meet ISO/IEC 20000-1 requirements.

No. It is an independent practice test written to the publicly available ISO 20000 content outline for 2026 and 2027, for checking your readiness before you book the real exam. Passing earns a Science of Apps certificate rather than the official credential.

Yes. The test is online, in English and free everywhere — people take it from India, the US, the UK, Europe, Africa, Latin America and Asia-Pacific. Your certificate is dated with your own local date and can be verified from anywhere at scienceofapps.com/certification/verify/.

20 questions — 5 from each of 4 skill areas — with a 20-minute limit. You need 70% (14 of 20) to pass and 90% for distinction.

We rate it Intermediate: assumes hands-on experience in the role. It has 20 scenario questions — 5 from each of 4 skill areas — and a 20-minute limit. You need 70% (14 of 20) to pass and 90% for distinction.

Nothing. There is no fee to take a test, to receive the certificate, to have it emailed or to verify it, and no sign-up.

On our server, not in your browser. The answers never reach the page until you submit, so a certificate can only be earned by passing. Each certificate gets a unique credential ID stored by Science of Apps.

You see your score for each area and every question with the correct answer and why, with the published source behind it. You can retake after 30 minutes, and the retake draws questions you haven't seen yet.

No. Every certificate is dated, so it always shows when you passed. Retake a test any time for a newer date or a higher score.

Yes. After you pass, Add to LinkedIn opens the Licenses & certifications form with the certificate name, Science of Apps as the issuer, the issue date, your credential ID and the verification link filled in. You can also download it as a PDF or PNG, and it's emailed to you as a PDF.

Every certificate has a credential ID and a QR code. Scanning it, or entering the ID at scienceofapps.com/certification/verify/, shows the holder's name, the certification, the score and the issue date from our records.

No. They are Science of Apps' own assessments of applied skill. They aren't issued by a university or standards body, and they work best alongside a portfolio that shows the skills in real work.